The player from US is trying to withdraw his winnings given that December. We rejected the grievance since the player failed to reply to our messages and issues.
The player was contacted through the casino and educated that his account were verified and his withdrawal was pending approval. Nevertheless, the player didn't respond to more messages through the Problems Staff, resulting in the grievance currently being rejected as a result of lack of reaction.
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At first, we are happy to inform you the verification documents for afflicted gamers have already been efficiently reviewed and accepted. This development is part of our ongoing effort to ensure a protected, honest, and pleasing gaming natural environment for everyone.
The player was seeking to withdraw his winnings. We experienced spelled out that offering paperwork was an ordinary course of action in most casinos Which refusal to comply would bring about an incapability to withdraw funds. The player did not reply to additional conversation, leading to the complaint staying turned down.
The player from The usa is encountering issues with depositing ETH. Inspite of confirmation on the transaction on the blockchain, among the deposits didn't replicate within the player's casino account.
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The player from Germany has developed an account and desired to deposit funds. Regrettably, not each of the marketed payment solutions ended up readily available for the player’s geolocation. We received e-mails through the casino as well as the participant stating The difficulty was settled.
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The participant in the US had confronted verification troubles Together with the casino. They claimed to get sent the necessary lender assertion several instances, nevertheless the casino had declared it unreadable. The participant thought they need to have already been verified and been given their $250 winnings way back.
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Once Now we have All of this details, we will You should definitely escalate this to the right Division to become reviewed. You are going to acquire an e mail with the outcome.